Dr Bello’s Surgery & King Street Medical Centre is committed to delivering the highest standard of care to its patient population. The organisation welcomes feedback from patients and/or carers; feedback can be both complimentary as well as suggesting a need for service improvement.

The organisation believes that, by ensuring robust procedures relating to the management of complaints and compliments, a balanced picture of how well the organisation is performing can be evidenced. 

At Dr Bello’s Surgery & King Street Medical Centre, if patients wish to submit a compliment, they can do so by any of the following routes:

• Verbally in person to any team member
• By contacting the practice
• By completing a hard copy of a compliments form available in reception 
• By email via kingstreet.mc@nhs.net or practice.staff2@nhs.net 

Talk to us

Every patient has the right to make a complaint about the treatment or care they have received at Dr Bello’s Surgery & King Street Medical Centre.

We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Who to talk to

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a concern and they will assist you where possible.  Alternatively, ask to speak to the complaints manager, Lisa Bello the Business Manager, but note this may need to be a booked appointment. A complaint can be made verbally or in writing.  A complaints form is available from reception. Additionally, you can complain via email to kingstreet.mc@nhs.net or practice.staff2@nhs.net 

If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf: Lancashire & South Cumbria ICB: LSC Integrated Care Board :: Patient experience (icb.nhs.uk)

Telephone: 0800 032 2424

E-mail: Mlcsu.lscpatientexperience@nhs.net

Write to: Level 3, Christ Church Precinct, County Hall, Fishergate Hill, Preston, PR1 8XB